FAQs

Frequently Asked Questions (FAQ)

Have any questions, here are some frequently asked questions to help you out. If your still wanna ask us something (or simply say hi!) just shoot us an email, facebook message or tweet. We are keen to hear from you!

What is Paperdorable?
We are a team of ninjas that love colors and bargain items like watches. And since you are here, we are sure that you are one of us too!
Are you a legit company?
Absolutely! We're registered with "Companies Comission of Malaysia" under the name Paperdorable Enterprise. Registration number: SA0322778-U.
Is this a scam?
Scam - absolutely not! We are able to offer you rock bottom price due to purchasing our stocks in high quantity. But fret not, we also accept paypal to give you that extra peace of mind.
How do I return my unwanted/faulty item(s)?
It's okay to change your mind, just return the item back to us. Please contact us within 30 days of receipt, and we are happy to help you out. Unfortunately, we are unable to cover the cost of returning the item. Click here for more details.
Where is my item?
Have you tried tracking your items? Please contact us if you still has not received the items 7 days after the date of purchase. Our hardworking ninjas will get into action and get you the items asap.
Can Paperdorable cancel my order?
Paperdorable reserves the full rights to cancel and not fulfil orders at our own discretion. Such cancellation may be due (but not limited) to your order ID and IP address has been reported as suspicious and fraudulent in the past. In such event, we will fully refund you your money back. If you believe that your order was flagged as fraudulent by mistake, kindly email us at [email protected] so that we can help you further.
I manage to purchase an item for free due to glitch on Paperdorable website, where is my item?
Although we do try our best to avoid pricing errors and glitches on our website, this unfortunately might still happen (although very very rarely). We reserve the full rights to cancel and not fulfil such orders. In the event of pricing errors or glitches, we will fully refund you the money that you have paid us. Any item sent out by mistake due to this glitches are also returnable and refundable if you are not happy with it.
Paperdorable team is awesome, how can I help out?
We are glad if you have had positive experience with us. You can help out by spreading the words about our tiny little store to your friends or through social media. You could also say hi to us on our twitter or facebook, good things might happen to those that do. 🙂
I have had problems with Paperdorable team, how do I complain?
We are sorry that your experience with us has been bad, do give us chance to rectify this mistake. Email us a line and explain the situation, we would be more than happy to help out.